Terms and Conditions

Last Updated: May 26, 2026

Welcome to GRAFTY STATIONARY SOLUTION PRIVATE LIMITED (“Grafty,” “Company,” “we,” “us,” or “our”). These Terms and Conditions govern your use of our website and the purchase of products from our platform. By accessing or using our website, you agree to be bound by these terms.

1. Definitions

“Website” refers to our e-commerce platform and all associated pages
“User,” “You,” “Your” refers to any person accessing or using our website
“Products” refers to all goods and merchandise offered for sale on our website
“Order” refers to a purchase request submitted through our website

2. Eligibility

By using our website and placing orders, you represent that:

You are at least 18 years of age or accessing under parental supervision
You have the legal capacity to enter into binding contracts
All information you provide is accurate, complete, and current
You will maintain and promptly update your account information

3. Account Registration

To access certain features, you may need to create an account. You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use
Ensuring your account information remains accurate

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

4. Product Information

Descriptions

We strive to display accurate product descriptions, images, specifications, and pricing. However, we do not warrant that product descriptions or other content are error-free, complete, or current.

Pricing

All prices are listed in Indian Rupees (₹) and include applicable GST unless stated otherwise. Prices are subject to change without prior notice. The price applicable at the time of order placement will be charged.

Availability

Product availability is not guaranteed. We reserve the right to discontinue any product at any time. In the event a product is unavailable after order placement, we will notify you and offer a refund or alternative.

5. Orders and Payment

Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or decline your order for any reason, including but not limited to:

Product unavailability
Pricing errors
Suspected fraudulent activity
Shipping restrictions to your location

Payment Methods

We accept payment through the methods displayed at checkout. All payments are processed through secure, PCI-compliant payment gateways. For Cash on Delivery (COD) orders, payment must be made in full at the time of delivery.

Order Cancellation

You may cancel your order before it is shipped. Once shipped, cancellation is not possible, but you may return the product per our Returns Policy.

6. Shipping and Delivery

Shipping and delivery terms are governed by our Shipping Policy. Estimated delivery times are provided as guidelines only and are not guaranteed.

7. Returns and Refunds

Returns and refunds are governed by our Refund & Returns Policy. By placing an order, you agree to the terms outlined therein.

8. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, product designs, software code, and trademarks, is the exclusive property of GRAFTY STATIONARY SOLUTION PRIVATE LIMITED or its licensors and is protected by Indian intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written consent.

9. User Conduct

You agree not to:

Use the website for any unlawful purpose
Submit false or misleading information
Interfere with the website’s security or functionality
Use automated tools (bots, scrapers) without permission
Post or transmit malicious code or content
Violate any applicable laws or regulations

10. Limitation of Liability

To the fullest extent permitted by Indian law, GRAFTY STATIONARY SOLUTION PRIVATE LIMITED shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products purchased. Our total liability shall not exceed the amount paid by you for the specific product giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless GRAFTY STATIONARY SOLUTION PRIVATE LIMITED, its directors, officers, employees, and agents from any claims, damages, losses, or expenses arising from your violation of these terms or misuse of the website.

12. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of courts in Tamil Nadu, India.

13. Dispute Resolution

In the event of a dispute, we encourage you to contact us first to seek an amicable resolution. If unresolved, disputes shall be settled through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Chennai, Tamil Nadu.

14. Changes to Terms

We reserve the right to modify these terms at any time. Changes take effect immediately upon posting. Your continued use of the website constitutes acceptance of the revised terms. We encourage you to review this page periodically.

15. Contact Information

For questions about these Terms and Conditions, contact us at:

Email: [email protected]
Address: 4, Mookabikai Complex, B10, Basement, Lady Desika Road, Mylapore, Chennai, Tamil Nadu, India, 600004