Privacy Policy

Effective Date: May 26, 2026

GRAFTY STATIONARY SOLUTION PRIVATE LIMITED (“Grafty,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this policy carefully.

1. Information We Collect

Personal Information

When you register an account, place an order, or contact us, we may collect:

Full name
Email address
Phone number
Shipping and billing address
Payment information (processed securely by our payment partners — we do not store full card details)

Automatically Collected Information

When you visit our website, we automatically collect:

IP address and browser type
Device information and operating system
Pages visited, time spent, and navigation patterns
Referring URL and exit pages

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze site traffic, and serve relevant advertisements. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected information for the following purposes:

Processing and fulfilling your orders
Communicating order updates, shipping confirmations, and delivery status
Providing customer support and responding to inquiries
Sending promotional emails and newsletters (with your consent)
Improving our website, products, and services
Preventing fraud and ensuring site security
Complying with legal obligations
Analyzing shopping trends and user behavior

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers: Payment processors, shipping partners, and email service providers who assist in operating our business
Legal Compliance: When required by law, court order, or governmental regulation
Business Transfers: In connection with a merger, acquisition, or sale of company assets

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

SSL/TLS encryption for all data transmission
Secure payment processing through PCI-compliant gateways
Regular security assessments and updates
Restricted access to personal data on a need-to-know basis

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by Indian law. Account information is retained until you request deletion. Order records are retained for tax and accounting purposes for a minimum of 8 years as per Indian regulations.

6. Your Rights

Under Indian data protection laws, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Withdraw consent for marketing communications
Opt out of data processing for direct marketing
Lodge a complaint with relevant authorities

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

10. Contact Us

For any questions about this Privacy Policy, please contact:

Email: [email protected]
Address: 4, Mookabikai Complex, B10, Basement, Lady Desika Road, Mylapore, Chennai, Tamil Nadu, India, 600004
Phone: Available on our Contact page